Lessons Learned

We from Akaiu define the lessons learned as the process a company implements to enable constant improvement of their systems and procedures. It enables the company management to identify shortcomings and react upon.

A mature organization should strive for open discussion of what went wrong and how we can improve to avoid repetition of the same mistake next time around. Is not enough to announce that there will be no reprisal. The organization shall walk-the-talk and never take action against the employee that is willing to discuss openly what went wrong.

Once a cycle has finished, typically a project, the company has to collect the lessons learned, group them and decide what the actions should be taken to prevent reoccurrence. Of course there are exceptions where the organization cannot wait for the completion of a cycle.

The description of the process is rather simple, but the proper implementation is very demanding. Akaiu has implemented the lessons learned process for a few clients and is ready to help your organization to improve.